We understand that keeping up to date in an ever-changing industry is important so we've provided you with our Digital Forums that can help your operation survive and thrive. In addition to providing some of the leading thought industry leaders to discuss important topics, if you miss a session, we are also providing you with an on-demand library to reference all-year-round!
“Customer Connection” focused on Online Ordering
Session #1: Key Considerations for Kiosk, Drive-Thru, and Curbside
Tue, April 6, 2021 11:00 AM - 12:00 PM ET
The average foodservice operator has a number of ordering opportunities available to them and their customer, including point of sale (POS), kiosk, drive-thru, and curbside. With all of these options and opportunities, and then knowing that the various methods of ordering, production, and providing the order to the customer all have to work together in an integrated process, how do you know which is best for your business? In this session, our speakers will discuss the key considerations they made when choosing which ordering options to take advantage of and the learnings they received along the way.
Tue, April 6, 2021 2:00 PM - 3:00 PM ET
Session #2: Utilizing Online Ordering to Gain Long-term Customers
The pandemic made many operators forced many operators into taking online orders to survive. What many operators didn’t realize was that online ordering was a way to increase long-term sales and customer engagement as they provided a surplus of customer data to restaurants they may not have had before. How can you harness and understand this new data in a way to better your brand and increase your customer base? And how do you ensure you’re able to own the data that comes to your restaurant if you use third-party providers? In this session, our speakers will discuss their jump into online ordering, including the successes, challenges, and considerations for the future.
In case you missed any of our previous Digital Forums, you can find the recordings for the sessions below:
Tuesday, February 2nd | 11:00am - 12:00pm EST
Speakers Included: Mark Mears, CMO of Saladworks & Ype von Hengst, Co-Founder/Executive Chef, Silver Diner Development, LLC
Tuesday, February 2nd | 2:00pm - 3:00pm EST
Speakers Included: Aaron Noveshen, Founder & CEO, Starbird & Geoff Alexander, President & CEO, Wow Bao