COVID-19 Resources for Restaurant & Foodservice Professionals
In our goal to support and be a resource for the industry year-round, we continue to utilize our relationships with industry experts to share education and webinar content, and are looking at virtual meeting options, as a way for restaurant and foodservice operators to stay connected and informed – with each other, and with vendors.
We have created this industry resource, and we will use this page as a repository for tools and information to help operators stay educated and as up-to-date as possible.
UPCOMING WEBINARS
TUESDAY, DECEMBER 1ST AT 11:00AM & 2:00PM EST
11:00am EST Session: Maximizing Sales with Takeout and Delivery Dayparts
Takeout and delivery are a key piece of a foodservice operation. Whether you’re new to the game or have a robust program in place, you’ll want to utilize takeout and delivery services to increase revenue and engage new customers. In this session, our speakers will discuss how the addition of takeout and delivery services has brought new customers to the business, provided additional revenue streams, and enhanced their brand recognition.
Speakers: Karen Bird, CIO, Hooters of America & John Huddle, Director of IT, Silver Diner
Moderated by: Rob Grimes, CEO, IFBTA
2:00pm EST Session: How to Navigate COVID with Takeout and Delivery
When COVID-19 hit the foodservice industry, many operators found themselves implementing takeout and delivery services for their brand. Although takeout and delivery usually provide positive results, there are often nuances – including 3rd party services and requirements, labor laws, etc. – that require a little more focus to ensure they’re used properly. In this session, our speakers will explain how they pivoted to takeout and delivery and what considerations had to be made when making the jump.
Session sponsored by: UEAT
Speakers: Robert Notte, VP of Technology, MOD Pizza; TJ Schier, President, SMART Restaurant Group; Matthew Smith, CMO, Tocaya Organica
Moderated by: Rob Grimes, CEO, IFBTA
ADDITIONAL WEBINARS
4 Ways to Finish Strong on Social Media in 2020 (Sponsored by GoDaddy Social)
In our webinar, you’ll learn how to: Create crave-worthy content on Facebook, Instagram and Twitter; Use video content to connect with new and existing customers; Grow your community through great customer service; Foolproof your advertising strategy without breaking the bank
THURSDAY, DECEMBER 10TH AT 1:00PM EST
2020 Permanently Changed Restauranteering; Here’s What You Need to Survive the Long-Haul (Sponsored by Tapmango)
There’s no easy way to put it, tens of thousands of restaurant establishments have permanently closed this year, while the restaurants that survived faced massive changes in how we do business. We take orders differently, we must seat fewer people at a time, and our staff has to work differently. Our customers are more weary, careful, and on average, come less often this year... Now what? Doing business the way we did in 2019 won’t cut it in the new climate. Tens of thousands of eateries are thriving, but it’s because they have adopted the new normal, which will seem to continue long after Covid, as customers form new habits. In this webinar, you will learn:
● How to use the right technology to increase online sales without losing money.
● How to keep your customers loyal to you- no matter what.
● How to get your customers to spend more per visit.
● How to get new customers to try your establishment.
PAST WEBINARS
Attract More Customers with Facebook and Instagram Advertising (Sponsored by GoDaddy)
Presented By: Kelly Dieball, Senior Marketing Specialist, GoDaddy Social
Safety Has Always Been #1, However Your Customers Now Want to See It
Speakers: Betsy Craig, CEO & Founder, MenuTrinfo; Crystal Duncan, MBA, FMP, Co-Founder/Owner, Cox Duncan Network LLC; Carlos Menes, CP-FS, Director, Food Safety & Product Quality Assurance, Sodexo NorAm
Sponsored by Sani Professional
Online Ordering: Your Virtual Lifeline
Moderator: Robert Grimes, Founder and CEO, IFBTA
Panelist: Kathy Alcaras (SY), Director of IT, Eureka! Restaurant Group; Yoo Jin Yi, IT Manager, Gibsons Restaurant Group; Robert Notte, VP of Technology, Mod Pizza
Make Work From Home Work For You
Moderator: Robert Grimes, Founder and CEO, IFBTA
Panelists: Lou Grande, VP of IT, Red Lobster; Donna Herbel, VP Training and Culture Development, Perkins Restaurant & Bakery; James Hughes, Vice President, Human Resources, Red Lobster
The New Human Touch: How to Make Your Restaurant Contactless
Moderator: Robert Grimes, Founder and CEO, IFBTA
Panelists: Ian Burnett, Restaurant Technology Consultant, Firehouse Subs Headquarters; Lori Ness, Sr. Director, Store Systems, Hard Rock; Jesse Shlachtman, Manager of System and Operations Analytics, Yardbird Group
5 Ways to Adjust Your Social Media Strategy for Your Restaurant or Bar
Presenter: Kelly Dieball, a member of GoDaddy Social's webinar team
Women Leading the Charge to the Next Normal
Presenters: Erin Wade, Founder and Owner, Homeroom Mac+Cheese, Oakland, CA; Danielle Rosse, Founder and Owner, Ocean 234, Deerfield Beach, FL; Sandy Korem, Founder and Owner, Festive Kitchen, Dallas, TX
Moderator: Kathleen Wood, Founder and Owner, Kathleen Wood Partners and Suzy's Swirl, Chicago IL.
Get Your Plan in Place: 7 Steps to Your Business Comeback
Presenter: Darren S. Denington, Founder, Service with Style Hospitality Group
Re-Restaurant Return: How to Develop Your Plan to Reopen and Stay Open!
Presenters: Kathleen Wood, Founder & CEO, Kathleen Wood Partners, Jamie Griffin, Founder & Principal, Consult to Grow; co-CEOvisor, Growisely
Delivering Confidence: Blueprint for Forward in Food Safety
Presenters: Douglas Davis, CPFS, Sr. Director Global Food Safety, Marriott® International, Betsy Craig, Founder & CEO, MenuTrinfo®
The Upside of Down: How to Survive, Revive, and Thrive!
On-Site Foodservice…Amplifying Your Culture with Russ Benson, FMP, Founder & CEO, DayOne Hospitality Consulting
Menu as Driver: Brand Soul, Sales Ambassador, Profit Champion with Karen Malody, FCSI, Principal, Culinary Options, LLC
Transparency Food, Food Safety, and Messaging with Betsy Craig, Founder & CEO, MenuTrinfo
3 Steps to Goals Achieved, An Inspired Team & Pitbull Financials! with Rudy Miick, CMC, FCSI, Founder/President, Miick
UPDATE: Rent Assistance for Foodservice Tenants Leasing Retail and Commercial Space from Landlord’s During COVID-19
Presenter: Dale Willerton, Founder, The Lease Coach
Re-Restaurant 2020: The Restaurant Operator’s PATH TO THE NEXT NORMAL
Presenters: Kathleen Wood, Founder & CEO, Kathleen Wood Partners and Jamie Griffin, Founder & Principal, Consult to Grow; co-CEOvisor, Growisely
Pivot…Punt…Prepare
Presenter: Sandy Korem, CEO/Founder, The Catering Coach
Delivering Confidence: Food Safety Moving Forward to a New Normal
Presenters: Betsy Craig, Founder & CEO, MenuTrinfo®, Douglas Davis, CPFS, Sr. Director Global Food Safety, Marriott® International, and Christy Trinkler, Sr. Director Product Marketing and Strategic Partnerships, Trabon®.
The New Era of Takeout and Delivery
Moderator: Robert Grimes, Founder and CEO, IFBTA
Panelists: Evan Johnston, Sales Engineer, Lightspeed; Brodie Somerville, Chef and Owner, Maynard; Andrew Bacque, Manager, Gongfu Bao; Dustin Haffner, General Manager, BRGR BRGR
Sponsored by Lightspeed
Starting a Restaurant in a Post Pandemic World
Presented by: Doug Radkey, President & Project Manager of KRG Hospitality, Inc.
Why Customer Connection Is Key
Moderator: Robert Grimes, Founder and CEO, IFBTA
Panelists: Kathleen Chugh, CIO North America, Nando's PERi PERi - USA; Dan Simons, Founder and Co-Owner, Farmers Restaurant Group
The Pivot to Take out, Delivery and Catering: Leveraging the Opportunities
Moderator: Robert Grimes, Founder and CEO, IFBTA
Panelists: Geoff Alexander, President, Wow Bao, Lettuce Entertain You Enterprises; Chris Incorvati, Director Café Operations and Support, Panera Bread; Pankaj Patra, CIO, Brinker International
Influencing Influencers Sheltered at Home during COVID-19
Presenter: Nancy Trent, Founder and President, Trent & Company
Hungry for a FRESH Start to Stay Healthy and Calm in Anxious Times? Experts Share Insights.
Presenters: Dr. Rob Graham, Founder, FRESH Medicine and Peggy Neu, President, Monday Campaigns
Wellness Trends during COVID-19 and after
Presenter: Nancy Trent, Founder and President, Trent & Company
Restaurant Preparation to Minimize COVID-19 Disease Risk and What You Need to Do Now
Presenter: Roslyn Stone, MPH, COO of Zero Hour Health
Create Your Cash Flow Plan to Ride Out the COVID-19 Pandemic
Presented by: NYSRA and David Scott Peters, Restaurant Expert and Coach
Curbside for Full Service Restaurants
Presented by the Florida Restaurant & Lodging Association and the Texas Restaurant Association
Preparing Your Restaurant for Surging Delivery during COVID-19
Presented by: Tim Riedel, VP of Marketing & Ops for ezCater; Alex Canter, CEO of Ordermark (and restaurateur for Canter's Deli); Charlie Jeffers, Head of Innovation for Ordermark; Hope Neiman, CMO of Tillster; Thomas Kaiser, Editor at Food on Demand
COVID-19 Tax Relief - What Restaurant Owners Need to Know
Download Presentation
This Webinar was recorded on 3/27/2020 before the CARES Act was enacted. It is intended for discussion purposes only and is not intended to be legal advice.
Presented by: Karen Tenenbaum
COVID-19 Update for Restaurants and Food Service : Tools for operating safely now and later
Presented by: Roslyn Stone
How Restaurants Are Responding to COVID-19 Crisis
Presented by: Pat Cobe & Heather Lalley
How Technology Enables Operations in Crisis
Presented by IFBTA, featuring: Chris Incorvati (Panera Bread), Robert Notte (MOD Pizza), Larry Reinstein (LJR Hospitality Ventures), Tom Kaiser (Food on Demand), and Rob Grimes (IFBTA)
Applying your Hospitality Skills for Non-Hospitality Jobs
Presenters: Beatrice Stein, Founder, Beatrice Stein Hospitality Consulting; Kate Edwards, Founder, Kate Edwards & Company; Janet Hoffmann, Founder, HR Aligned Design
How to Set up Your Kitchen for Healthy, Delicious Meals All Week Long
Presenter: Mareya Ibrahim, Founder, Eat Cleaner; aka “The Fit Foodie”
FEATURED EDUCATORS
The Coronavirus Action Plan for Restaurants Offer
Presented by: The Restaurant Coach
Restaurant Business Tips for Managing Coronavirus Pandemic: What Restaurants Can Do Right Now
Presented by: David Scott Peters
Building Sales and Community
Presented by: Kathleen Wood
COVID-19: What Restaurants Should Post On Social Media If They’re Closed
Presented by: Shawna Murphy, Social High Rise
Food and Beverage Magazine's Guide to Restaurant Success
Author: Michael Politz | Publisher: Food & Beverage Magazine
NYSRA Daily Update: COVID-19 Outbreak
California Restaurant Association:
Coronavirus (COVID-19) Resources
Florida Restaurant & Lodging Association:
COVID-19/Coronavirus Updates
Florida Restaurant & Lodging Association (with FTR Hospitality):
Estimate & Apply for Your CARES Act SBA Loan
Coronavirus Information and Resources
Connecticut Restaurant Association:
Coronavirus (COVID-19) | Updates and Latest Information
New Jersey Restaurant & Hospitality Association
COVID-19 Resource Page
Pennsylvania Restaurant & Lodging Association
Coronavirus Information and Resources
Planning Considerations for Organizations in Reconstituting Operations During the COVID-19 Pandemic
Nation’s Restaurant News:
Report: Restaurants Addressing COVID-19 Challenges with Third Party Delivery
National Restaurant Association:
Coronavirus Information & Resources
Restaurant Hospitality:
These 4 tools can help restaurants combat the effects of coronavirus
Facebook:
Small Business Grants Program
US Small Business Administration:
Coronavirus (COVID-19): Small Business Guidance & Loan Resources
NRN a.m.
What third-party delivery marketplaces are doing, and not doing, for restaurants during the coronavirus pandemi
El Restaurante:
12 Tips: How Mexican Restaurants are Coping with Coronavirus
How the CARES Act Will Help Your Restaurant Stay Open
Alibaba.com
Financial Resources for SMBs
Navigating Supply Chain during COVID-19
Reopening, assistance, podcasts and more!
Today’s Restaurant News:
The New Normal for Restaurants: 25 Tips
Help For My Restaurant:
Task Force Survival Kit
http://helpformyrestaurant.com/
Nation's Restaurant News:
How to deal with landlords in the COVID-19 pandemic
Restaurant Business Magazine:
What each state is doing to help restaurants harmed by COVID-19
Social High Rise
Everything Restaurants Need to Know About the SBA Paycheck Protection Program (PPP) Loans
YELP
Coronavirus (COVID-19) resource hub for businesses
Consult to Grow, Kathleen Wood Partners, and Growisely
The Restaurant Operator’s Path to the Next Normal
Weintraub Tobin
Insurance Coverage for COVID-19 Losses – Five Things to Know and Do
VENDOR PARTNERS
Must Have Menus:
Coronavirus Response Kit for Restaurants
Uber:
Supporting the restaurant industry through an uncertain season
iLoyal:
Digital Communication Support for COVID19 Affected Businesses
TRADE PUBLICATIONS
Total Food Service
https://totalfood.com/
Today's Restaurant News
www.trnusa.com
Florida Restaurant & Lodging Magazine
https://frla.org/magazines/
Fresh Cup
https://www.freshcup.com/
El Restaurante
https://elrestaurante.com/
Bar Business Magazine
https://www.barbizmag.com/